Refund Policy

When a buyer or employer pays, SkillMart holds the Naira. Sellers and providers are not paid until you receive delivery or approve the job. If delivery is not received and you open a valid dispute, payout remains paused.

Request a refund through the order dispute flow when:

• The item did not arrive and tracking does not support the seller’s claim
• You received a different or damaged product — upload photos of what you bought
• The listing was materially misleading

Confirming delivery tells SkillMart you are satisfied and releases escrow to the seller. Do not confirm if you intend to dispute. SkillMart reviews, the seller responds, then we confirm a refund, release, or adjustment.

Job funds remain in escrow until you approve work (or the relevant milestone). If you raise a dispute, the job and escrow pause. A SkillMart dispute officer works the case in-app with both parties. Refunds or releases follow that confirmation.

Refunds that SkillMart confirms are returned through the same payment method used at checkout or job funding, where our payment partner allows it. Timing depends on your bank. Wallet and escrow screens in seller, provider, and employer dashboards show held versus released amounts.

• Change of mind after you confirmed delivery or approved the job
• Issues you did not raise in-app with evidence
• Completed work that matches the brief you accepted
• Fees already earned on a confirmed, undisputed transaction

Start with Dispute Resolution and your dashboard. For questions that are not tied to a live case: SkillMart, No 21 Yaounde Street, Wuse Zone 6, FCT Abuja. Email hello@skillmartltd.com or call 07069600952.